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Terms of Service

Last updated: 3 May 2026

These Terms of Service (“Terms”) form a binding agreement between you or the entity you represent (“Customer”, “you”) and PeerPlacement (“PeerPlacement”, “we”, “us”) governing your use of the PeerPlacement platform and related services (the “Service”). By creating an account or otherwise using the Service, you agree to these Terms.

1. The Service

PeerPlacement provides a multi-tenant SaaS platform for managing international student placements, including document handling, AI-assisted verification and scoring, application generation, submissions, and reporting.

2. Accounts and access

  • You must provide accurate registration information and keep it current.
  • You are responsible for activity under your account credentials and for safeguarding access (including MFA).
  • The Customer is responsible for ensuring its users comply with these Terms and any role-based access controls configured in the tenant.

3. Customer data

“Customer Data” means the data you upload, submit, or generate via the Service, including student records and documents. As between the parties, the Customer owns Customer Data. The Customer grants PeerPlacement a non-exclusive, worldwide licence to host, copy, transmit, display, and process Customer Data solely as needed to provide and maintain the Service.

4. Acceptable use

You agree not to use the Service to:

  • Upload, submit, or process data you are not lawfully entitled to handle.
  • Submit fraudulent, misleading, or knowingly inaccurate applications to institutions.
  • Reverse-engineer, decompile, or attempt to extract source code from the Service, except as permitted by law.
  • Use the Service to develop a competing product.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Bypass authentication, access controls, or rate limits.

5. AI features

The Service includes AI-assisted features such as document authenticity scoring, application drafting, and matching. AI outputs are advisory and may contain errors or omissions. You are responsible for reviewing AI outputs before relying on them for any consequential decision, including but not limited to application submissions, fraud determinations, or admission recommendations.

6. Fees and payment

  • Fees, billing periods, and student-volume entitlements are set out in your order form or subscription page.
  • Fees are exclusive of taxes (GST, VAT, or equivalents), which you are responsible for paying.
  • Late payments may accrue interest at the lesser of 1.5% per month or the maximum permitted by law.
  • Pre-launch customers using the Service under a pilot or evaluation arrangement are bound by the specific terms of that pilot in addition to these Terms.

7. Term and termination

  • These Terms apply for the duration of your subscription and any free or trial period.
  • Either party may terminate for material breach not cured within 30 days of written notice.
  • On termination, the Customer’s access ends. Customer Data is available for export for 30 days after termination, after which it is deleted in accordance with our retention policy.

8. Confidentiality

Each party agrees to protect the other’s confidential information using at least the same degree of care it uses to protect its own (and never less than reasonable care) and to use it only as needed to perform under these Terms.

9. Warranties and disclaimers

We warrant that we will provide the Service with reasonable care and skill and will not materially decrease its functionality during a paid subscription term. EXCEPT FOR THE EXPRESS WARRANTIES IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, OR DATA; OR BUSINESS INTERRUPTION. EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE CUSTOMER TO PEERPLACEMENT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

11. Indemnification

You will defend and indemnify PeerPlacement from third-party claims arising from your Customer Data, your breach of these Terms, or your violation of applicable law. We will defend you from third-party claims that the Service, when used as permitted by these Terms, infringes that third party’s intellectual property rights, and pay damages finally awarded.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales for any dispute arising out of or in connection with these Terms, except where applicable consumer law gives you rights that cannot be waived.

13. Changes

We may update these Terms from time to time. Material changes will be notified via the Service or by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms: legal@peerplacement.com